Help & FAQs

Our storefront focuses on Korean-edition trading cards. Check the language and set code in each product listing before ordering; artwork alone does not identify the language.

The selling unit is stated in the product title and description. Pack counts and cards per pack vary by release. For example, the Riftbound Origins 5-card booster box contains 24 packs; it is one box, not a carton. Check the individual listing before increasing the quantity.

Read the individual product page for preorder and availability information. If the listing allows an order but you need the item by a particular date, contact us before purchasing so we can check its status.

Yes. Personal customers and businesses share the same Basic, Silver, Gold and VIP membership, based on qualifying purchases in the last 90 days. No separate wholesale-account approval is required for member discounts. Card shops and distributors can also contact us for bulk orders.

Enter WISE05 at checkout for 5% off standard product prices, then select Wise as your payment method. The discount is not applied simply by selecting Wise. Send the final total shown in your order instructions, including shipping and any applicable charges; do not deduct another 5% from that total. Separately negotiated final prices already include the agreed Wise benefit. See the full Wise guide.

Wise transfers are checked manually. We mark the order paid after confirming receipt of the full amount. Include your order number as the payment reference where possible, and contact us with the order number if you need help matching a transfer.

Contact rio@riointlco.com with all relevant order numbers before transferring so we can confirm the amount and match the payment. Use the currency and amount stated in the confirmed payment instructions.

WISE05 is for Wise transfers. Remove the code before paying with PayPal. If you have already placed an order and want to change payment methods, contact us with your order number.

Your tier is based on fully paid, discounted merchandise purchases in the last 90 days: Silver from USD 1,000 (2%), Gold from USD 3,000 (3%), and VIP from USD 10,000 (5%). Basic is below USD 1,000. Shipping, duties, taxes, cancelled purchases and refunded merchandise do not count. Qualifying payment confirmation earns benefits for your next order; it does not change the price of the order you already placed. Your tier can move down as older purchases leave the 90-day window. See the full member benefits.

No separate business approval or member discount code is required. Sign in with the same email address used for your orders, then check your current tier on the Member benefits page. An eligible member discount is applied automatically at checkout. Use WISE05 separately only when paying by Wise transfer. If your order history or tier looks wrong, contact us with your account email and the affected order numbers before paying.

Yes, on regular products. WISE05 reduces the product price by 5%, then your member percentage applies to that reduced amount. Approximate total savings are Basic 5%, Silver 6.9%, Gold 7.85%, and VIP 9.75%. For example, USD 100 of regular merchandise becomes USD 95 with Wise, then USD 90.25 with VIP. These benefits are discounts, not points or store credit. Separately negotiated final quotations already include the agreed Wise benefit and do not receive another member discount. Other promotional codes may not combine.

Product pages show a regular price and an estimated Wise price; signed-in eligible members also see their tier price. Wise estimates require WISE05 and payment by Wise. Shipping and any applicable taxes or duties are calculated separately at checkout. Quantity, currency conversion and discount rounding can also affect the final amount. Check the discount shown at checkout and pay exactly the final order total; do not deduct another discount from it. Read the Wise payment steps.

Enter the delivery address at checkout to see available FedEx shipping options and charges. If no option appears, contact us with your destination and the products you want to order. Read our Shipping Policy for preparation, delivery and import-charge information.

Sign in to your orders using the email address used at checkout. If a request option is unavailable, contact us with your order number. Our Refund Policy explains eligibility, applicable consumer rights and the request process.