Refund policy

Returns, Replacements and Refunds

Updated 20 October 2026. This revision applies to orders placed after it is published. Orders placed earlier retain the return rights and promises applicable when they were ordered. Mandatory consumer rights always take precedence.

UK consumer statutory withdrawal: For eligible online purchases by UK consumers, you may withdraw for any reason, including a change of mind, by notifying us within 14 days after delivery. You then have a further 14 days after that notice to send the goods back. This right applies to eligible non-defective products, subject to statutory exceptions and any deduction for handling beyond what is necessary to inspect them. The return postage and refund timing terms below also apply.

Change-of-mind returns: Beyond the mandatory consumer rights described below, we do not offer an additional voluntary return or exchange period for change-of-mind, wrong-item selection, or products you no longer want.

Wrong, damaged or defective items: If your order is incorrect, arrives damaged, or has a product defect, contact rio@riointlco.com promptly with your order number, the affected item and a description of the issue. Include photos of the item and packaging where available. Please retain the item and packaging while we review the issue. The absence of an unboxing video does not by itself remove your statutory rights.

Assessment and remedy: We will review the issue and arrange an appropriate replacement, refund or other remedy as required by applicable law. An unavailable replacement will not be used to deny a refund where you are entitled to one. A change in market value or disappointment with a random card selection is not, by itself, a product defect.

Returning an item: Contact us before sending an item back so that we can provide the return address and appropriate instructions. You do not need our prior approval to give a valid statutory withdrawal notice, and contacting us does not extend or shorten a statutory deadline. We may agree that a physical return is unnecessary. For a change-of-mind withdrawal, you pay the direct cost of returning the goods to South Korea only where the law permits and this cost responsibility was disclosed before purchase. Where the issue is our responsibility or the law requires it, we will arrange or reimburse the reasonable return shipping cost. This includes legally required return costs for Brazilian withdrawals and Turkish withdrawals using the designated return carrier, or any carrier if none was designated. We do not charge a fixed restocking fee or a fee simply for exercising a statutory right. Return arrangements will be confirmed in writing.

Online withdrawal and return requests

Withdraw from contract / request a return or cancellation. Sign in using the email address used for your order, open the order, and choose the available return or cancellation action. The options shown depend on the order, market and applicable time window. If an action is not displayed or you cannot use your account, you can still notify us at rio@riointlco.com with your name, order number, the items concerned and a clear statement of withdrawal. A valid statutory withdrawal does not require a reason or our prior approval. We review the request to arrange the appropriate next steps; submitting a request does not itself issue a refund. A missing online action does not remove your legal rights.

Reimbursement of return postage: Where return shipping is our responsibility, our usual arrangement, where legally permitted, is for you to send the goods and then provide the shipping receipt and tracking details so we can reimburse the eligible return postage. Contact us for the return address and shipping instructions. This receipt is used to verify the postage amount; it is not a condition for giving a valid withdrawal notice and does not extend the deadline for the product refund. If you cannot advance the shipping cost, or applicable law requires another arrangement, contact us so that we can arrange a compliant alternative.

Refund assessment and timing

Where applicable law permits us to require a return, we may wait for the returned goods, or earlier evidence of dispatch where the law requires us to accept it, before completing a refund. We will check the identity, quantity and condition of the returned items promptly. An inspection or internal approval does not start a new refund period or extend a legal deadline. If we agree that a return is unnecessary, we will confirm the refund arrangements in writing.

Refunds are issued without undue delay and within the applicable legal deadline, using the original payment method unless you expressly agree to a different lawful arrangement. We will confirm the refund amount and the applicable deadline. We do not charge a fee simply for issuing a refund. Your bank or payment provider may require additional time to show an issued refund in your account; this does not extend our deadline to issue it.

• Where the Korean Electronic Commerce Consumer Protection Act applies: A refund following a valid withdrawal for delivered goods is due within 3 business days after we receive the returned goods. If the goods have not been supplied, the statutory period runs from withdrawal.
• EU statutory withdrawal, where applicable: Reimbursement is due without undue delay and no later than 14 days after we are informed of the withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. Receiving the goods or evidence does not give us a new 14-day period.
• UK statutory withdrawal, where applicable: If we have not offered to collect the goods, reimbursement is due without undue delay and no later than 14 days after we receive the goods or evidence of dispatch, whichever occurs first. Otherwise, the deadline is 14 days after we are informed of the cancellation.
• Other mandatory refunds: The relevant local deadline, including any requirement for immediate or earlier reimbursement, takes precedence. Statutory remedies for defects may follow different rules from change-of-mind withdrawal.

Where no statutory refund deadline applies, we will initiate an eligible refund within 7 calendar days after receiving the returned goods, or after confirming the refund if a return is not required. Any assessment is included in that period. This fallback does not extend an earlier legal deadline.

Where more than one mandatory rule applies, we will meet the applicable earlier deadline. A processing time stated elsewhere does not limit these rights. Separate terms for genuine business purchases apply only where agreed for that order and legally permitted.

Statutory cancellation and withdrawal rights

Our restriction on voluntary change-of-mind returns does not remove a statutory right to withdraw from an online purchase. Where the relevant law applies, examples include:

• European Union and United Kingdom: You generally have 14 days from delivery to notify us of withdrawal without giving a reason, and a further 14 days from that notice to send the goods back. The legally required refund includes standard outbound delivery charges; any extra amount for a more expensive delivery option is refundable only where required by law.
• South Korea: Where the Korean Electronic Commerce Consumer Protection Act applies, the statutory withdrawal period is generally 7 days from receipt of the required contract information or, if delivery is later, delivery of the goods. Other statutory periods and exceptions, including for goods that do not match their description or contract, remain applicable.
• Brazil: The statutory distance-purchase withdrawal period is generally 7 days from signing or receipt, as applicable. Required refunds include the amounts paid and applicable delivery costs and must be made immediately where Brazilian law requires.
• Türkiye: The statutory withdrawal period is generally 14 days from delivery, with a further 14 days after notice to send the goods back. Where the relevant rules apply, the 14-day refund period runs from handover to the designated return carrier; if a different carrier is used, it runs from our receipt. For goods not yet delivered, it runs from the withdrawal notice. Required delivery costs are included.
• Chile: Eligible distance purchases generally have a 10-day statutory withdrawal period from receipt of the goods. Any legally required extension, condition or remedy remains applicable.
• Other countries: Any mandatory cancellation, withdrawal or product-remedy right available under applicable law remains in force. The examples above do not limit longer or additional rights.

To notify us, email rio@riointlco.com with a clear statement that you wish to withdraw, together with information that allows us to identify your order. An order number is helpful; equivalent proof of purchase is accepted. A statutory withdrawal does not require a defect description, photographs, a particular form or an unboxing video. Mandatory legal exceptions apply only where their requirements are met; a factory seal or a customer-selected bundle does not by itself remove a statutory withdrawal right.

Keep goods complete and handle them only as needed to assess their nature, characteristics and functioning. Where permitted by law, we may deduct an evidenced loss in value caused by handling beyond what is necessary, including missing contents or damage caused by the customer. We will explain any proposed deduction. We do not apply an automatic percentage penalty or treat every opened TCG product as having zero value.

TCG products: The absence of a voluntary change-of-mind return applies to sealed products, individual cards and bundles. Opening a product does not automatically remove rights relating to a defect, an incorrect item or other mandatory consumer rights. Any legal rules about inspection, diminished value or genuinely personalised goods apply separately.

Consumer and business purchases: Mandatory consumer cancellation, withdrawal and product-remedy rights remain available where applicable. Business purchases are also subject to any terms expressly agreed for that order; those terms do not override non-excludable rights.

Existing orders: Updated terms do not retrospectively remove return rights or promises provided when an earlier order was placed.

Contact: Rio International Co., Ltd. (Rio TCG), 403, 27, Yangjae-daero 125-gil, Gangdong-gu, Seoul, Republic of Korea (05315). Please obtain return instructions before dispatch; statutory withdrawal notice remains valid without our approval. Email: rio@riointlco.com.